A customer support tool is essentially a software or platform that businesses use to manage and streamline their interactions with customers. It acts as the central hub for addressing customer inquiries, resolving issues, and providing assistance. These tools typically offer features like ticket management, live chat, knowledge base creation, and reporting, making it easier for companies to efficiently handle customer support requests. By consolidating customer interactions in one place, customer support tools help businesses provide timely and consistent assistance with the aim of enhancing customer satisfaction and loyalty.
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